Effective Date: 01/09/2025
Last Updated: 0109/2025

1. Overview

This policy outlines the terms for refunds and cancellations of Vardhaan Capital’s algorithmic trading services.

2. Subscription Services

2.1 Monthly Plans

• Cancellation: Can be cancelled anytime with effect from next billing cycle
• Refund: No refunds for current month once services are activated
• Notice Period: Must cancel 24 hours before auto-renewal

2.2 Annual Plans

• Cancellation: Can be cancelled with 30 days notice
• Refund: No refunds for current month once services are activated

4. Technical Issues

4.1 Platform Downtime

• Service credits for documented downtime exceeding 4 hours
• Credits applied to next billing cycle
• Must report within 48 hours of issue

4.2 Algorithm Malfunction

• Case-by-case review of losses due to technical errors
• Compensation limited to subscription fees paid
• Requires proof of technical malfunction

5. Refund Process

5.1 Request Procedure

1. Submit request via email to info@vardhaancapital.com
2. Provide account details and reason for refund
3. Allow 7-10 business days for processing
4. Refunds processed to original payment method
5.  

5.2 Non-Refundable Items

• Setup and onboarding fees
• Payment processing charges
• Losses due to market volatility
• Services already rendered

6. Exceptional Circumstances

Refunds may be considered for:

• Serious platform malfunctions affecting trading
• Unauthorized charges due to security breaches
• Regulatory changes preventing service delivery

7. Dispute Resolution

• First contact our customer support team
• Escalate to management if unresolved
• Final option: Arbitration as per Terms and Conditions

8. Contact for Refunds

• Email: info@vardhaancaptal.com
• Phone: +91 8050711729
• Response time: 48 hours for acknowledgment